Privacy Policy
Effective Date: 01 June 2025
Variscope Labs Pvt. Ltd.
At Variscope Labs, your privacy is fundamental to how we build. Whether you're exploring our website, using our product MX18, or interacting with our team, we are committed to protecting your personal data and being transparent about how it’s used.
This Privacy Policy outlines how we collect, use, and protect your information. We comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act), the General Data Protection Regulation (GDPR) for users in the EU/EEA, and other global data privacy laws.
1. Who We Are
Variscope Labs Pvt. Ltd. is an Indian technology company focused on modern infrastructure for email and business messaging. Our flagship product, MX18, helps developers, platforms, and service providers deliver reliable, intelligent communication at scale.
This policy applies to all visitors, users, and customers of:
- MX18 (mx18.com and related domains)
- Variscope Labs’ website, tools, APIs, services, and communications
2. What We Collect
a. Information You Provide
- Name, email address, and phone number
- Company name, industry, or job role
- Communication or support messages
- Payment or billing data (if you’re a customer)
b. Information We Collect Automatically
- IP address and geolocation
- Browser type and device info
- Time on site, visited pages, click actions
- Cookies and usage tracking data
3. Why We Collect Your Data
We use your personal data to:
- Provide and maintain access to our products and services
- Respond to queries, support tickets, or partnership requests
- Improve our websites, tools, and experiences
- Comply with legal or regulatory obligations
- Send updates, newsletters, or product communications (only if you opt-in)
We do not sell your data to third parties.
4. Legal Basis for Data Processing
For Indian Users (DPDP Act, 2023):
We collect your data based on:
- Consent for marketing or communications
- Legitimate use for core service delivery
You may withdraw consent at any time by contacting privacy@variscopelabs.com.
For EU/EEA Users (GDPR):
We process personal data under:
- Consent (e.g., newsletter subscriptions)
- Contractual necessity (e.g., service access)
- Legal obligation (e.g., tax or compliance)
- Legitimate interests (e.g., improving platform performance)
5. Sharing Your Data
We may share data with trusted third parties such as:
- Hosting and infrastructure providers (e.g., AWS)
- Customer support tools and email delivery platforms
- Payment gateways or CRM systems
All vendors are vetted for security and data protection compliance.
We may disclose data if legally required or in the case of a business acquisition or merger.
6. International Data Transfers
Your data may be processed in or transferred to countries such as India, the United States, or the European Union, where our infrastructure or partners are based.
We ensure legal safeguards such as Data Processing Agreements (DPAs) or Standard Contractual Clauses (SCCs) are in place to protect your information.
7. Data Retention
We keep your data:
- For the duration of your relationship with us
- To meet legal, tax, or contractual obligations
- For a limited period for analytics, auditing, or troubleshooting
You may request deletion of your data at any time (see Section 9).
8. Security Measures
We use modern, industry-standard security practices to protect your data:
- Data encryption (in transit and at rest)
- Role-based access controls
- Secure coding and infrastructure audits
- Incident monitoring and data backup protocols
9. Your Privacy Rights
For Indian Users (DPDP):
You have the right to:
- Access or review your personal data
- Correct inaccuracies
- Withdraw consent
- File a grievance or request erasure
Contact: privacy@variscopelabs.com
For EU/EEA Users (GDPR):
You may:
- Access or export your personal data
- Request corrections or deletions
- Object to processing or profiling
- Request data portability
- Lodge a complaint with your national Data Protection Authority (DPA)
10. Use of Cookies
We use cookies for:
- Session management
- Traffic analytics
- Personalization and performance tracking
You can manage or block cookies via your browser settings. For more details, see our [Cookie Policy].
11. Children’s Data
Variscope Labs and its services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have, please contact us immediately.
12. Changes to this Privacy Policy
We may update this policy periodically. We will notify users via website banners, email, or account notices when significant updates occur. The latest version will always be available at www.mx18.com/privacy or www.variscopelabs.com/privacy.
13. Contact Us
Variscope Labs Pvt. Ltd.
If required, we will designate a Data Protection Officer (DPO) and provide their contact details.
