Support & Incident Reporting
Use this form to report technical issues, deliverability concerns, billing questions, or security-related incidents.
Our support team will review your request and get back to you via email.
Our support team will review your request and get back to you via email.
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Explore our Documentation
We have added a rich documentation which answers most of the common questions.
Click here
Click here
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Response Time
Critical issues: 2 - 4 business hours
High priority: within 6 business hours
Medium priority: within 24 hours
Low priority: within 48 hours
High priority: within 6 business hours
Medium priority: within 24 hours
Low priority: within 48 hours
Need Immediate Assistance?
For urgent matters, email us directly at
support@mx18.com
support@mx18.com
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